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Sunnyvale, California - USD Full Time Posted: Friday, 15 March 2019
RESPONSIBILITIES Respond to customer questions about the use of the product examples What does this field mean? Why is the app giving this value? Why is the app behaving this way? Will work directly with customers on debugging code system issues Writing sample code Manage customer interactions, including timely responses and setting appropriate expectations. Based on customer needs prioritization, file feature requests or bugs to the product team Run tests on customer data and troubleshoot anyall issues that arise Run different variations of the products with different parameters to optimize test results Prepare technical documents blog posts. SKILLSEXPERIENCE Bachelor&rsquos Degree in Computer Science or related field of study Must have a total 3-5 years of experience in positions including software engineer, Technical Support, etc. Must have a software engineering background with contemporary languages like Python, Java, Javascript, node.js, PHP Must have experience in a Technical Support capacity. Must have some API experience understand how API's work at a technical level API experience with Google Cloud, Amazon Cloud, Azure Cloud are preferred Must have Scripting experience with any of the popular Scripting tools Python, Ruby, PHP, Javascript Must have a technical background able to respond to customer questions, evaluate customer inquiry tech complexity and priorities, timeline triage issues to appropriate teams Must have data experience experience working with large data sets and data pipelines Must have great communication skills ability to effective manage customer interactions. Have good writing skills technical docs, blog posts.

Sunnyvale, California, United States of America
Bay Area Techworkers
Bay Area Techworkers
3/15/2019 3:50:20 AM

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